Q1：Does your factory have the ability to customize customer's need?

A1：Our engineers can provide a series of service including design, drawing and manufacture for clients according to the clients’ drawings, samples, products and other information.

Q2：How is your factory doing in quality control?

A2：Quality is the most important principle. There are at least twice tests before shipment, the first is by our factory, the second is together with customer. And also, we will offer whole-life service. Strictly testing the machine and arranging delivery after 100% confirmation of no problem are what we always do.

Q3：How about after sales service?

A3：We will offer all support online via video 24h per day. Before shipment, we will test machine from A to Z, and then send all videos from installation to production for customers. Full set of manual and instruction in English will be sent with machine together. And if customers need the engineer to offer support in their factory, the cost and visa should be paid and prepared by customers.

Q4：How about the product warranty

A4: Our machine has 1 year warranty, except the fragile accessories like the conveyor belts.